Overview:

If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as when you received it.

Exemptions:

Certain goods are exempt from being returned, including perishable items (food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additional non-returnable items include gift cards, downloadable software products, and certain health and personal care items.

Required Documentation:

To complete your return, a receipt or proof of purchase is required. Please refrain from sending your purchase back to the manufacturer.

Refund Process:

Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

If a refund has not been received, please check your bank account, contact your credit card company, and reach out to your bank before contacting us at {email address}.

Sale Items:

Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. To initiate an exchange, email us at shop@sanguinescissors.co.uk and send the item to 15 Gordon Carlton Gardens, Springfield, Chelmsford, CM1 6AY.

Gifts:

If the item was marked as a gift, a gift credit for the value of the return will be issued upon receipt of the returned item. If the item was not marked as a gift, a refund will be issued to the gift giver.

Shipping Returns:

To return a product, mail it to: 15 Gordon Carlton Gardens, Springfield, Chelmsford, CM1 6AY. You are responsible for return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items.

Contact Us:

For assistance with refunds and returns, contact us at shop@sanguinescissors.co.uk