If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as when you received it.


Certain goods are exempt from being returned, including perishable items (food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additional non-returnable items include gift cards, downloadable software products, and certain health and personal care items.

Required Documentation:

To complete your return, a receipt or proof of purchase is required. Please refrain from sending your purchase back to the manufacturer.

Refund Process:

Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

If a refund has not been received, please check your bank account, contact your credit card company, and reach out to your bank before contacting us at {email address}.

Sale Items:

Only regular-priced items are eligible for refunds; sale items cannot be refunded.


We only replace items if they are defective or damaged. To initiate an exchange, email us at shop@sanguinescissors.co.uk and send the item to 15 Gordon Carlton Gardens, Springfield, Chelmsford, CM1 6AY.


If the item was marked as a gift, a gift credit for the value of the return will be issued upon receipt of the returned item. If the item was not marked as a gift, a refund will be issued to the gift giver.

Shipping Returns:

To return a product, mail it to: 15 Gordon Carlton Gardens, Springfield, Chelmsford, CM1 6AY. You are responsible for return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items.

Contact Us:

For assistance with refunds and returns, contact us at shop@sanguinescissors.co.uk